Store Policies

Returns Policy

If you are unsatisfied with your order, you may return it to us for a refund. Please make sure your return meets the following criteria:
• Return your items within 30 days of receipt.
• Merchandise must be in the same condition as it was when you received it.
• Include a copy of your packing slip and/or order number and reason for return.
If your return meets the criteria above, you may return your order to:
A-Z Books
Attn: Returns
P.O. Box 4375
Carolina, PR 00984

NOTE: Shipping charges are non-refundable.

If in the unfortunate circumstance your order was damaged during shipping, please contact us and send us a photo of the damaged item, and we will send you a replacement.

Sales Tax Information

A 7% sales tax is charged only on orders sent within Puerto Rico.

Shipping Details

Shipping Rates for U.S. States, U.S. Territories, and all APO/FPO and P.O. Boxes:

Charges relating to shipping, handling, and taxes will not be included to meet the $35 free shipping minimum. 
This free shipping offer may change or be discontinued at any time.

International customers may contact us for shipping information to their country.

Orders are generally shipped within 1-2 business days from the time of the order.

Payment Policy

A-Z Books accepts the following as payment:

• American Express, MasterCard, or Visa credit cards
• PayPal
• Checks, money orders, traveler's checks, or cashier's checks denominated in U.S. dollars and drawn on a U.S. bank

In order to mail us your payment, you must place your order online and select "Check/Money Order" as the payment option.

After submitting your order, you can send payment to the address below. We must receive your check within 15 days, or your order will be canceled.

Please be sure to write your e-mail address and confirmation number on the check or money order so we may properly credit your account.

A-Z Books 
Attn: Billing 
P.O. Box 4375 
Carolina , PR 00984

Your order will not ship until after your payment has been received and processed.

Our typical time frame for receiving and processing checks or money orders is 2 to 3 weeks.